Call Center CRM
This programme is presented to you by:
1700 Wyatt Drive, Suite 9
95054 Santa Clara
United States
E-mail: | shareware [at] voicent [dot] com |
Phone: | 408-725-7578 |
Facsimile: | 360-323-0378 |
Website: | www.voicent.com |
Category: | Communications / Other Comms Tools |
Version: | 9.0.5 |
Release date: | 2013-10-23 |
Size: | 403 KB |
OS: | Win XP / Vista |
Requirements: | Windows 2000/XP/2003/2008/Vista/Win7/Win8 |
Languages: | German, English |
Downloads: | 0 in July / 79 in total |
Rating: 1.20/10 (10 votes cast)
Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to:
Automatically track all customer interactions
- Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are automatically saved to individual customer record.
Automatically save and manage Customer Opt-Out and Contact Preferences
- Records customer opt-out selections for your auto dialing or predictive dialing campaigns; auto saves customer choices for preferred level of contact or mode of contact (phone, text, email, etc.) in IVR application when they call in.
Automatically display customer information to agents
- Fully integrated with agent desktop software, Call Center CRM increases organizational intelligence and efficiency by automatically displaying customer information, such as contact and buying history, when a call is connected to an agent.
Intelligently, efficiently recognize callers and serve them accordingly
- Automatically direct callers to the appropriate department, agent, Interactive Voice Recognition menu, recorded-message language, custom welcome message or however you'd like to personalize their experience when calling you.
Design and manage sales and marketing campaigns
- Search customers and automatically create new outbound campaigns based on location, buying preferences, sales activity, purchasing history or other differentiation.
Here you can subscribe for the update infos for this programme. You will then receive an e-mail notice each time an update has been submitted for this programme.
In order to subscribe for the update infos, please enter your e-mail address below. You will then receive an e-mail with a link, which you need to click in order to confirm you subscription.
You can unsubscribe from the list at any time. For this purpose, you will find a link at the end of each update info e-mail.
This service is completely free of charge for you.